Frequently Asked Questions
Everything you need to know about The Outset skincare and your order.
Are The Outset products suitable for sensitive skin?
Yes, our formulas are specifically designed to be clean, gentle, and effective. We prioritize moisture barrier health and avoid known irritants, making them ideal for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return your products within 30 days of receipt for a full refund, minus shipping costs.
Are your products vegan and cruelty-free?
Absolutely. The Outset is committed to ethical beauty; all of our products are 100% vegan, Leaping Bunny certified cruelty-free, and dermatologically tested.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer subscription services?
Yes, you can subscribe to your favorite essentials and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time through your account settings.